Frequently Asked Questions

Raw honey is unprocessed and unfiltered honey, retaining its natural nutrients and enzymes. Regular honey may undergo pasteurization and filtration, which can strip it of many beneficial properties.

While raw honey is generally safe for most people, pregnant women and children under one year old should avoid honey altogether due to the risk of botulism.

Herb-infused raw honey is made by steeping herbs, spices, or botanicals in raw honey over a period of time. The honey absorbs the flavors, aroma, and beneficial compounds from the herbs, creating a unique and flavorful concoction.

Yes, we use pesticide-free herbs in our herb-infused raw honey to ensure the highest quality and safety for our customers.

No, our herb-infused raw honey is made with pure, natural ingredients. We DO NOT add any artificial flavors, essensial oils, colors, or preservatives, ensuring that you enjoy a genuinely authentic and wholesome product.

Creamed honey is a type of honey that has been intentionally crystallized to achieve a smooth and spreadable consistency. Unlike traditional liquid honey, creamed honey undergoes a controlled crystallization process, which results in fine crystals and a velvety texture. This unique form not only enhances the honey's creamy mouthfeel but also prevents it from creating large crystals in the future, making it a popular choice for those who appreciate a different honey experience.

Creamed honey is made by slowly and gently crystallizing raw honey using a process called creaming. During creaming, raw honey is mixed with small honey crystals to serve as "seeds" that promote the growth of uniform and fine crystals, leading to its smooth texture.

Since creamed honey is made from raw honey without heat processing, both types offer the same nutritional benefits. They contain natural enzymes, antioxidants, and other valuable nutrients that are highly prized for their potential health benefits.

Liquid Honey Store honey in a cool, dry place away from direct sunlight. Keep the container tightly sealed to prevent moisture absorption and crystallization. Creamed Honey Store honey in a cool, dry place away from direct sunlight. Alternatively, you can store creamed honey in the refrigerator to achieve a thick caramel-like texture for a different honey experience.

Honey has an almost indefinite shelf life if stored properly. While raw liquid honey may crystallize over time, it doesn't spoil or go bad.

While raw liquid honey can crystallize over time, creamed honey has already undergone controlled crystallization during the manufacturing process. This means that our creamed honey maintains its smooth and creamy texture for an extended period.

Absolutely! Crystallized honey is safe to eat and retains all its nutritional properties. You can use it as it is or gently warm it to return it to a liquid state.

Refrigeration is not necessary for honey. In fact, storing liquid honey in the fridge can accelerate crystallization. It is best to store it in a cool, dry pantry. On the other hand, refrigerating creamed honey may cause it to harden further, turning it into a thick caramel-like consistency.

Yes, creamed honey can melt and partially turns back into liquid honey if exposed to direct sunlight or heat sources. To rectify this, stir the honey gently before placing the jar in the fridge. Allow it to cool for a while, and the crystalline structure will reform, returning the honey to its creamy consistency. This simple step helps maintain the smooth texture. It's important to note that the quality and flavor of the honey remain unchanged during this process.

To ensure the honey arrives safely, we use secure and eco-friendly packaging, protecting it from leakage and damage during transit.

Domestic shipping charges are determined based on the delivery destination. The cost varies depending on the region or prefecture where the order is being shipped. Shipping service is fullfilled by Yamato Transport or Japan Post. Shipping fees are waived on orders exceeding ¥10,000.

Currently, we only offer domestic shipping within Japan, and international shipping to Malaysia and Singapore. However, we are continuously exploring options to expand our shipping coverage.

Shipping charges are determined based on two factors: the delivery destination and the total weight of the package. The shipping cost is automatically calculated during the checkout process. For international shipping, we use Japan Post's ePacket service to ensure safe and reliable delivery of your order.

Depending on the destination country, there might be additional customs fees, duties, or taxes applied to international shipments. These charges are the responsibility of the recipient and are not included in the shipping cost.

Yes, both International and Domestic orders are shipped through services that come with tracking information. Once your order is dispatched, you will receive a tracking number that allows you to monitor the status of your package until it reaches your doorstep.

We will dispatch your items within 3 days after an order is made. Orders placed after 2 p.m. are processed the next day. For domestic shipping, it takes 1-3 days to be delivered. For international shipping, it takes 5-8 business days to be delivered.

Go to our return and refund policy page for more information.