Return & Refund Policy

At Herb Garden Honey, we strive to provide you with the highest quality products and excellent customer service. However, we understand that sometimes issues may arise with your order. Below is our Return & Refund Policy to ensure a smooth and satisfactory shopping experience.

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RETURN POLICY

We take pride in the quality of our products and do our best to ensure they reach you in perfect condition. However, if you receive a damaged or incorrect item, we apologize for any inconvenience caused. We don't accept general returns, but we would be more than happy to offer you a replacement product. Please follow the steps below to initiate the replacement process:

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1. Contact us: Within 7 days of receiving your order, contact us and provide your order number and the issue you've encountered.

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2. Provide necessary details: If you received a damaged item or there was an error in your order, we may request a photo of the item and its original packaging to help us better understand the issue.

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3. Replacement process: Once we've reviewed your request and necessary details, we will promptly arrange for a replacement product to be sent to you.

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DAMAGES OR INCORRECT ORDER

In the unfortunate event that your order arrives with a defective or damaged item, or you receive an incorrect product, we are here to assist you. Kindly follow the instructions mentioned above under our Return Policy, and we will do our best to resolve the issue promptly.

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REFUND POLICY

Our primary goal is to ensure your satisfaction with our products. If, for any reason, a replacement product does not resolve the issue, we are prepared to offer you a refund for the total purchase price. The refund will be processed to the original payment method used during the purchase. Please keep in mind that it might take a few days for your bank or credit card company to process and reflect the refund in your account.

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CANCELLATIONS

As we strive to process orders swiftly, we recommend that you review your order carefully before completing the purchase. Unfortunately, we cannot guarantee cancellations after an order has been placed. However, if you encounter any issues, please reach out to us, and we'll do our best to assist you.

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CONTACT US

For any concerns, questions, or to initiate a replacement or refund process, please contact us via email, WhatsApp or LINE chat. Our dedicated customer support team will be delighted to assist you and ensure your shopping experience with Herb Garden Honey remains delightful.

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Please note that this policy is subject to change at our discretion. We encourage you to review the Return & Refund Policy regularly to stay updated on any modifications.

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Thank you for choosing Herb Garden Honey, and we look forward to serving you with our best products and services.